Project Leadership has met the challenge of deregulation head-on for several utilities by implementing BI solutions for their operations, customer service and marketing areas.
While the pace and scope of deregulation has recently decreased, the ripple effects are still significant for the nation's electric, gas and water utilities.
Customers from the industrial, commercial and residential segments can now choose from multiple providers as opposed to being tied to their local electric or gas utility. This is forcing many of the investor owned utilities (IOUs) and local municipalities to improve customer service, increase reliability of service, and reduce costs to keep their high-value customers. In addition, utilities are increasingly called upon to share operating statistics with new market participants. All of these demands are putting enormous strain on a collection of back-office systems that were never designed for reporting and analytical processing.
Project Leadership brings a wealth of experience to implement analytical solutions that help utilities optimize data on customer billing, pricing, usage/consumption and service interaction history.