Continuous infrastructure availability and performance, giving your business a competitive edge.
Your ability to flex and adapt to the marketplace starts with a resilient IT network that consistently performs. Our Infrastructure Management service delivers on those performance needs, through a comprehensive approach of:
Monitoring to proactively identify and prevent potential outages.
FlexManage provides 24/7 monitoring of critical network components such as servers, infrastructure, data storage and network applications.
Proactive monitoring of the core infrastructure
Pre-determined escalation and remediation process
Simplified system reporting and alerting
Highly trained professionals to provide service
Planned maintenance and updates, to keep the infrastructure tuned for performance. Our Network Maintenance program proactively maintains critical network components and services. We will develop detailed lists and track maintenance tasks specific to servers, infrastructure, data storage devices and network applications for your organization.
Rapid response to service calls, covered by service level requirements (SLRs). We provide repair services to fix and restore hardware and/or network applications to their original state in the event of a system failure. Repair services are available 24/7 with guaranteed response times and SLRs to ensure high availability for items such as servers, data storage and firewalls.
System documentation and status reporting