We are dedicated to providing flexible, scalable IT managed services that help businesses turn change to their advantage.

Core Services

We ensure that your technology runs at optimal levels so your employees stay focused on core business operations.

FlexManage addresses the needs of businesses by providing a comprehensive, yet flexible suite of services that support growing and complex IT environments. We leverage our rich consulting heritage, proven standard operating procedures, operational excellence and continued investment in personnel skills, tools and technologies. Our team will monitor and manage your network systems devices, and support the entire organization effectively. This will help you optimize the productivity gains and ROI that you expect from your technology investments. Our unique, team-based approach allows us to understand your people and your network so that we can provide the best possible service for your IT budget.

End User Support Services

Technical and administrative support for your end users.

We provide a high level of technical and administrative support to our clients and their users. Our team can serve as a complete outsourced solution,  often at a fraction of the cost of managing a help desk internally. End User Support Services can be provided via remote support and/or onsite at your location(s).

(1) End User Support Services

  • Excellence Customer Service
  • Efficient Remote Access Solutions
  • Superior Problem Solving and Experience
  • Reporting and Communication
  • Knowledgeable Consultants

Applications and Cloud MS

Proactive Monitoring

We provide 24/7 monitoring of critical components such as servers, infrastructure, data storage and network applications.

  • Proactive monitoring of the core infrastructure
  • Pre-determined escalation and remediation process
  • Simplified system reporting and alerting
  • Highly trained professionals to provide service

End Point Protection

Take proactive measures to protect and defend against costly attacks.

Our Desktop Protection program combines key components to protect clients from new and unknown viruses. Our proactive approach starts by defending our customers’ system from attacks through patching, anti-virus and anti-malware. Even with preemptive measures there is still a small chance of a threat getting through and that is why we have added Cloud Backup to our solution. With a backup solution continuously replicating your files to the cloud, you can restore your files to a point before the threat infected your system.

  • Patching is the first line of defense in making sure your system is up-to-date on the latest Critical and Security patches available for your operating system.
  • Anti-virus and anti-malware protection software installed on each of your desktop and laptop devices helps block and prevent malicious events from happening.
  • Cloud Backup solutions take your local data and document files and safely store them in a protected vault in the cloud.
  • We provide Remote Support should your users have an issue related to a virus, malware, loss of data, or ransomware attack.
  • Mobile device management solutions help drive end-user productivity with “any device any time access” while giving you the peace of mind that your data and access has been properly secured on your employee’s personal devices.

(3) End Point Protection

(4) Infrastructure Management

Infrastructure Management

Continuous infrastructure availability and performance, giving your business a competitive edge.

Your ability to flex and adapt to the marketplace starts with a resilient IT network that consistently performs. Our Infrastructure Management service delivers on those performance needs, through a comprehensive approach of:

Monitoring to proactively identify and prevent potential outages.
FlexManage provides 24/7 monitoring of critical network components such as servers, infrastructure, data storage and network applications.

  • Proactive monitoring of the core infrastructure
  • Pre-determined escalation and remediation process
  • Simplified system reporting and alerting
  • Highly trained professionals to provide service

Planned maintenance and updates, to keep the infrastructure tuned for performance. Our Network Maintenance program proactively maintains critical network components and services. We will develop detailed lists and track maintenance tasks specific to servers, infrastructure, data storage devices and network applications for your organization.

Rapid response to service calls, covered by service level requirements (SLRs). We provide repair services to fix and restore hardware and/or network applications to their original state in the event of a system failure. Repair services are available 24/7 with guaranteed response times and SLRs to ensure high availability for items such as servers, data storage and firewalls.

System documentation and status reporting

Application and Cloud Management

Application availability and performance to support your business now and into the future.

Your business is entirely dependent on the applications you run. Each and every application – Microsoft Office 365, SharePoint, Citrix, and other applications – play an integral part in delivering your services, and you expect them to be available and performing. You want them maintained, updated and completely at your services. End of story. FlexManage can help you succeed in maximizing performance and availability by applying the following comprehensive approach of:

Monitoring provides 24/7 hosted monitoring of critical Business Application components.

  • Proactive monitoring of the core Business Application services /processes
  • Quick-response escalation and remediation
  • Simple system reporting and alerting
  • Highly trained professionals to make sure the job is done right

Maintenance provides better predictability through proactive maintenance of critical components and services:

  • Improved application availability, through maintenance that includes related servers, infrastructure and data storage devices throughout the organization
  • Reporting transparency, with detailed lists and maintenance tracking tasks

Response provides timely and efficient repair services to return business applications to their original state in the event of a system failure. Repair services are available 24/7 with guaranteed response times and service level requirements to ensure high availability for items such as: Business applications, servers, data storage, connectivity and databases.

(5) Application & Cloud Management

IT Management

At FlexManage, IT Management takes full responsibility for the execution and management of the Managed Services offering, becoming a key player in your IT systems (end user support, infrastructure management, application and cloud management, projects, etc.)

Responsibilities include:

  • Delivering on service level requirements
  • Ensuring the execution of IT operational tasks and maintenance
  • Monthly status reporting

We are committed to turning your IT environment into a flexible, performance driven system that continually propels your business into the future, while allowing you to focus on your business.

(6) IT Management