Provide employees with convenient network and desktop support from the leading help desk service providers.

Project Leadership, among the leading IT Help Desk Service Providers, provides a high level of network and IT desktop support to our clients and their users. Our help desk solutions can serve as your complete help desk or supplement an existing internal help desk, often at a fraction of the cost of full-time internal resources. Our Help Desk Professionals can provide scheduled onsite support, remote help desk and on-demand support. Take your help desk services to the next level by combining basic support tasks with a centrally managed solution that offers uniform task management, service levels, remediation escalation and trend reporting.

Sub-services:

  • Technical Support: Our Help Desk experts are available to assist you both on-site and remotely, providing superior help desk applications for reporting, remote access and analysis. We cover a large array of technical support from hardware and software to firewalls and handheld devices, and are available from 8:00 A.M. to 5:00 PM CST, Monday thru Friday, 24/7/365.
  • Administrative Services: Our Administrative Services take help desk to the next level by encompassing all of the basic IT related tasks such as product procurement, on-boarding and off-boarding of new hires, plus more into a centralized management solution. Our Administrative Services includes the key element to IT help desk support, and that is detailed reporting. We can identify trends related to support calls and more importantly, provide information that relates to the overall IT planning and budgeting process.

Benefits:

  • Receive cost-effective, high level support to meet all your needs.
  • Unify remediation escalating and trend reporting.
  • Save money when compared to an internally managed help desk.

If you are interested in learning more about Project Leadership's Help Desk Services, please email Bob Kumar or call 312.448.2265.