IT Outsourcing

Technology Strategy and Planning

Project Leadership Associates can provide high-level leadership augmentation or serve as your Virtual Chief Information Officer (VCIO). As part of this role, we can assist your organization in building and executing a technology plan as well as providing other high-level technology services.

Our Technology Strategy and Planning services include:

Development of IT Organizational Structure
Technology Plan Development and Execution
Technology Budgeting
Key Vendor Review and Recommendations
High Level Systems Oversight
High Level Project Oversight
Technology / Security Policies and Procedures
Change / Risk Management
Management Planning and Status Reporting

Network Management and Administration Services

We can provide regularly scheduled on-site network management and administration services including supporting the network and users (desktop environment). We will also assist with special projects and carry-out other duties as assigned during these visits. We have found that this program will minimize downtime and increase user productivity, as well as serve as a useful tool for implementing network/desktop upgrades and training employees.

Our High Level Network Management services include:

Work with project manager and technical project lead to develop clear, comprehensive plans for IT projects and drive projects through completion. Frequently and effectively, communicate project status.
Oversee and maintain a high level of support from the IT Helpdesk. Oversee related processes.
Work with VCIO to prepare budget or other reports as required.
Manage relationships with local hardware/software vendors to reduce costs and improve services.
Oversee technical infrastructure projects.
Facilitate prioritization of IT work by providing regular input to VCIO and team.
Review Documentation
Status Reporting

Our Network Administration Services include:

System maintenance
Identify potential IT problems and needs
Manage system upgrades, including software and hardware
Manage relationship with vendors, contractors, and service providers
Maintain a high level of availability, stability, and performance for all network servers, workstations, and network services
Build, repair, and configure desktops and servers
Support various network applications by effectively troubleshooting problems and working with other IT team members
System documentation
Status Reporting

Preventative Maintenance

We provide on-site maintenance to monitor and proactively maintain critical network components at the firm. It allows the firm’s critical systems to receive a regiment of maintenance services, as well as regularly scheduled onsite monitoring to identify issues before they affect a system. In our experience, we have found that this proactive approach to managing a network often prevents failures, as well as serving as a useful tool for planning necessary upgrades that your network may need.

Network Monitoring

We provide round-the-clock (24/7/365) monitoring of critical network components such as servers, applications and network devices (i.e. firewalls and routers) to maximize your network availability. This allows you to focus on your core business inititatives and let us watch over your network.

On-Call (Rapid-Response) Service for Core Network and Telephony Systems

We provide 4-hour guaranteed response time in the event of a core network and/or Telephony component or related software failure between the hours of 9:00 a.m. and 5:00 p.m., Monday through Friday. This will allow your organization to have rapid access to consultants in the event of a failure.

For more information regarding any of these services, please contact Tom Petrou.