Help Desk

Project Leadership Associates’ help desk service provides a high level of network and desktop support to our clients and their users. The help desk can serve as your complete help desk or supplement an existing internal help desk, often at a fraction of the cost of full-time internal resources. The help desk can provide scheduled on-site support, remote help desk and on-demand support.

Basic Help Desk

The Basic Help Desk provides users basic support for their everyday needs while in the office or on the road. Support includes, but is not limited to:

Hardware diagnostics for desktop and laptop computers
PDA Support
Microsoft Office Suite Applications
Microsoft Operating Systems
Anti-Virus Support
Internet Browser Support

The basic help desk program is very affordable. We provide standard support from 9 AM to 5 PM CST or 24/7 on our premium plan.

Managed Full-Service Help Desk

The Managed Full-Service Help Desk (MFHD) takes help desk to the next level. It is designed to encompass all of the basic help desk related tasks, plus more into a centralized managment solution. The key to success with IT support is ventralized coordinatiion of IT needs. The MFHS offers one number to call for needs related to:

Onsite Help Desk - Technical Support
Remote Help Desk - Technical Support
HR Support - IT On Boarding and Off Boarding
IT Procurement
Network Monitoring
Reporting

The use of centralized management allows for uniform task management, services leves, remediation escalation and trend reporting. The MFHD supports all types of company sizes, structure and needs. The program offers support from 9 AM to 5 PM or 24/7.

Telephony Help Desk

The Help Desk also offers support for telephony and unified communications components. This is offered through our Basic or Managed Full-Service Help Desk services.

For more information regarding any of these services, please contact Tom Petrou.